"HOW
TO WIN FRIENDS & INFLUENCE PEOPLE" by Dale Carnegie
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This Book
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Additional thought
of Graham White in highlights.
How To Get Along With People
-
Don't criticize, condemn or
complain.
-
Give honest and sincere
appreciation.
-
Look for and inspire the
best in others. (They may be a remarkable success, despite how they
appear to you. You don't know how far down they were when they
started).
How To Get People To Like You
-
Smile.
-
Remember that a person's
name and use it every time you see them.
-
Make the other person feel
important - and do it sincerely.
-
Listen more than you talk
and do it even when what they're talking about isn't interesting to you.
-
When you do talk, try to
talk about what the other person is interested in.
Win people to your way of thinking
-
Begin in a friendly way.
-
Again, listen more than you
talk.
-
Work at seeing things from
their point of view.
-
Ask questions that have
"Yes" answers.
-
Let the other person feel
that the idea is his or hers. Don't present it as your idea,
present it as simply an idea worth considering.
-
Show respect for the other
person's opinions. Never say, "You're wrong."
-
Remember the only way to win
an argument is to avoid it.
-
If you are wrong, admit it
quickly and emphatically.
Lead By Inspiration Rather Than Control
A leader's job often includes
shaping people's attitudes and behavior. Some suggestions to accomplish this:
-
Begin with praise and honest
appreciation.
-
Call attention to people's
mistakes indirectly.
-
Talk about your own mistakes
before criticizing the other person.
-
Ask questions instead of
giving direct orders.
-
Let the other person save
face.
-
Praise the slightest
improvement and praise every improvement.
-
Give the other person a fine
reputation to live up to.
-
Use encouragement. Make the
fault seem easy to correct.
-
Create a positive incentive
for the other person to do the thing you suggest.
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